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" Managing service delivery processes : "
Jean Harvey
| Document Type
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BL
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| Record Number
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638715
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| Doc. No
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dltt
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| Main Entry
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Harvey, Jean,1950-
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| Title & Author
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Managing service delivery processes : : linking strategy to operations /\ Jean Harvey
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| Publication Statement
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Milwaukee, Wis. :: ASQ Quality Press,, c2006
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| Page. NO
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xvi, 352 p. :: ill. ;; 26 cm
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| ISBN
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0873896750 (pbk. : alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (p. 341-343) and index
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| Contents
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Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Professional service delivery processes -- Think globally, act locally -- Connecting value to processes : the techniques -- Scoping a process for improvement or design -- Managing a process -- The learning cycle -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The learning organization
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| Subject
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Business planning
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Organizational learning
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Management
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| Dewey Classification
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658
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| LC Classification
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HD30.28.H3814 2006
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