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" Exits, voices and social investment : "
Keith Dowding and Peter John
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BL
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| Record Number
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639823
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| Doc. No
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dltt
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| Main Entry
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Dowding, Keith M
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| Title & Author
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Exits, voices and social investment : : citizens' reaction to public services /\ Keith Dowding and Peter John
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| Publication Statement
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Cambridge ;New York :: Cambridge University Press,, 2012
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| Series Statement
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Theories of institutional design
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| Page. NO
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x, 195 p. :: ill. ;; 24 cm
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| ISBN
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9781107022423 (hardback : alk. paper)
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: 1107022428 (hardback : alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references and index
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| Contents
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Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare
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| Subject
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Human services
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Consumer satisfaction
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Public welfare administration
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Total quality management in human services
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| Dewey Classification
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361.0068
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| LC Classification
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HV40.D69 2012
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| Added Entry
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John, Peter,1960-
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