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" The Nordstrom way to customer service excellence "


Document Type : BL
Record Number : 640340
Doc. No : dltt
Main Entry : Spector, Robert,1947-
Title & Author : The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry /\ Robert Spector, Patrick McCarthy
Edition Statement : 2nd ed
Publication Statement : Hoboken, N.J. :: Wiley,, c2012
Page. NO : 1 online resource (xvi, 224 p.) :: ill
ISBN : 9781118076675 (pbk.)
Notes : Includes index
Subject : Customer services-- United States
Subject : Department stores-- United States-- Management
LC Classification : ‭HF5415.5‬‭.S626785 2012‬
Added Entry : McCarthy, Patrick D
Added Entry : Ohio Library and Information Network
copyhttps://lib.clisel.com/site/catalogue/640340
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