| Document Type
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BL
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| Record Number
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647578
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| Doc. No
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dltt
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| Title & Author
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Customer service in academic libraries : : tales from the front line /\ edited by Stephen Mossop
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| Series Statement
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Chandos Information Professional Series
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| Page. NO
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xxii, 129 pages :: illustrations (some color) ;; 23 cm
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| ISBN
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184334758X
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: 9781843347583
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| Bibliographies/Indexes
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Includes bibliographical references (pages 121-123) and index
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| Contents
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1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"?
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| Subject
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Academic libraries-- Customer services
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| Subject
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Academic libraries-- Management
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| Dewey Classification
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027.7
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| LC Classification
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Z675.U5C87 2016
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| Added Entry
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Mossop, Stephen
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