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" Using information to develop a culture of customer centricity "


Document Type : BL
Record Number : 652968
Doc. No : dltt
Main Entry : Loshin, David,1963-
Title & Author : Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /\ David Loshin, Abie Reifer
Publication Statement : Waltham, MA :: Morgan Kaufmann,, c2013
Page. NO : 1 online resource (1 v.) :: ill
ISBN : 9780124115132
: : 0124115136
: 9780124105430
Subject : Customer relations
Subject : Customer services
LC Classification : ‭HF5415.5‬‭.L674 2013‬
Added Entry : Reifer, Abie
Added Entry : Ohio Library and Information Network
copyhttps://lib.clisel.com/site/catalogue/652968
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