| Document Type
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BL
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| Record Number
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659640
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| Doc. No
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:
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dltt
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| Main Entry
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:
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Goncalves, Marcus
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| Title & Author
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Conflict resolution : : concepts and practice /\ by Marcus Goncalves
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| Series Statement
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The technical manager's survival guides
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| Page. NO
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:
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111 pages :: illustrations ;; 23 cm
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| ISBN
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:
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9780791802748
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:
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: 0791802744
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| Bibliographies/Indexes
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Includes bibliographical references
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| Contents
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Understanding conflicts -- Why we avoid conflicts? -- The root cause of conflicts -- The path through and out of a conflict -- The role of perceptions and the six stages of conflict resolution -- Conflict mediation -- Negotiating conflicts -- Conflict resolution best practices -- Test yourself : are you a good conflict mediator?
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| Subject
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:
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Conflict management
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| Dewey Classification
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:
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658.3/145
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| LC Classification
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:
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HD42.G655 2008
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