|
" The power of business process improvement "
Susan Page
| Document Type
|
:
|
BL
|
| Record Number
|
:
|
659974
|
| Doc. No
|
:
|
dltt
|
| Main Entry
|
:
|
Page, Susan, (Susan Ann)
|
| Title & Author
|
:
|
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability /\ Susan Page
|
| Publication Statement
|
:
|
New York :: AMACOM,, c2010
|
| Page. NO
|
:
|
1 online resource (xii, 338 p.) :: ill
|
| ISBN
|
:
|
9780814414798
|
|
|
:
|
: 0814414796
|
|
|
:
|
9780814414781
|
| Notes
|
:
|
Description based on print version record
|
|
|
:
|
Includes index
|
| Contents
|
:
|
The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example
|
| Abstract
|
:
|
This book presents you with numerous tools and examples that you can use to make the work simple and yet maintain high standards. Cf. P. 5
|
| LC Classification
|
:
|
HD62.17.P34 2010
|
| Added Entry
|
:
|
Ohio Library and Information Network
|
| Parallel Title
|
:
|
Ten simple steps to increase effectiveness, efficiency, and adaptability
|
| |