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" Human performance consulting : "
James S. Pepitone.
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BL
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| Record Number
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660932
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| Doc. No
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dltt
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| Main Entry
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Pepitone, James S.,1947-
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| Title & Author
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Human performance consulting : : transforming human potential into productive business performance /\ James S. Pepitone.
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| Page. NO
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xxii, 418 pages :: illustrations ;; 24 cm
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| ISBN
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0877193523 (alk. paper)
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: 9780877193524
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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New Opportunities Within Organizations -- The Industrial Roots of Performance Improvement -- Looking Back -- Quality Improvement Initiatives -- Reengineering -- Looking Ahead -- Developments in Organization Science -- The Influence of Social Science -- Pioneering Innovations in Organization Design and Management -- Mechanistic and Organic Work Systems -- High-Performance Work Systems -- Rethinking Human Performance -- Knowledge Workers as the Means of Production -- Knowledge Workers: A Critical Resource -- The Nature of Enterprises -- Human Work -- Industrial Roots -- A New World of Work -- Implications for Enterprise -- New Approaches to the Design and Management of Work -- The Challenge Ahead -- Managing to Increase Productivity -- Training Is Not the Answer -- Meeting the Productivity Challenge -- Achieving a Radical Redesign of Work -- Establishing Organizational Competitive Advantage -- Creating Financial Value -- Proving Value -- Accounting for the Value of Human Resources -- Valuing Performance Improvement Initiatives -- Determining Value-Added -- Value-Based Consulting -- Improving Human Performance -- New Perspective on Human Performance -- The New Work of Management -- The Central Challenge for Today's Managers -- Natural Order in Enterprise Systems -- Systems Thinking -- Enterprise Structure -- A Few Words about Hierarchies -- Systems Approach to Improving Performance -- Need for a New Approach -- A Different Kind of Work -- Distinguishing Types of Work -- High- or Low-Discretion Work.
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Organizational effectiveness.
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Organizational change.
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