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" Talking at work : "
Lucy Pickering, Eric Friginal, Shelley Staples, editors
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BL
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| Record Number
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663004
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dltt
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| Title & Author
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Talking at work : : corpus-based explorations of workplace discourse /\ Lucy Pickering, Eric Friginal, Shelley Staples, editors
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| Series Statement
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Communicating in professions and organizations
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| Page. NO
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xxxvi, 284 pages :: illustrations ;; 21 cm
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| ISBN
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9781137496157
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: 1137496150
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Includes bibliographical references and index
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| Contents
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Pragmatic markers at work in New Zealand / Bernadette Vine -- Narrative and informational dimensions of AAC discourse in the workplace / Eric Friginal, Lucy Pickering, and Carrie Bruce -- Spelling as a last resort : the use of spelling in workplace interaction by speakers with a speech impediment / Julie Bouchard -- "I love red hair. My wife has strawberry" : discursive strategies and social identity in the workplace / Laura Di Ferrante -- Profiling agents and callers : a dual comparison across speaker roles and British versus American English / Martin Weisser -- A corpus-assisted investigation of nonunderstanding in outsourced call center discourse / Stephen Skalicky, Eric Friginal, and Nicholas Subtirelu -- Dealing with angry Western customers in Asian call centres : a cultural divide? / Jane Lockwood, Steven James Finch, Neil Ryder, Sarah Gregorio, Ruby De La Cruz, Benjamin Cook, and Laura Ramos -- Identifying linguistic features of medical interactions : a register analysis / Shelley Staples -- Examining the discourse of mental illness in a corpus of online advice-seeking messages / Gavin Brookes and Kevin Harvey -- Identifying adherence behaviors through the study of patient talk in English and Spanish / Viviana Cortes and Ulla Connor -- Creating and exploring spoken corpora of health communication for second-language training purposes / Leif French and Stephanie Lapointe
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| Abstract
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This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others
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Discourse analysis
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Communication in organizations
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Work-- Social aspects
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Corpora (Linguistics)
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Business communication
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| Added Entry
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Pickering, Lucy,1966-
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Friginal, Eric
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Staples, Shelley
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