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" The exchange : "
Steven Dinkin, Barbara Filner, Lisa Maxwell
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BL
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| Record Number
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665323
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| Doc. No
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dltt
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| Main Entry
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Dinkin, Steven
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| Title & Author
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The exchange : : a bold and proven approach to resolving workplace conflict /\ Steven Dinkin, Barbara Filner, Lisa Maxwell
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| Publication Statement
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New York :: CRC Press,, ©2011
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| Page. NO
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xiv, 123 pages :: illustrations ;; 24 cm
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| ISBN
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9781439852989
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: 1439852987
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| Notes
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"A Productivity Press book."
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Includes index
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| Contents
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A Different Approach to Resolving Workplace Disputes -- How the Exchange Works: A Case Study -- Getting Ready -- Holding Private Meetings -- Developing an Issue List -- Stage III: Conducting the Joint Meeting -- Problem Solving: Building a Solution Together -- Culture, Diversity, and Other Things That Matter -- Making the Most of the Exchange in Your Organization -- Using the Exchange with the People and Organizations You Serve
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| Abstract
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"Features: details a four-stage process derived from the conflict resolution model used at the National Conflict Resolution Center for more than 25 years; includes background information on common causes of conflict; explains how to address emotionally charged issues, especially during times of restructuring, downsizing, and merger; provides the understanding required to preempt and de-escalate disputes before they become volatile."--Publisher's website
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| Subject
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Conflict management
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Personnel management
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Interpersonal conflict-- Prevention
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Conflict management, Case studies
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Personnel management, Case studies
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Interpersonal conflict-- Prevention, Case studies
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| Dewey Classification
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658.4053
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| LC Classification
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HD42.D56 2011
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| Added Entry
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Filner, Barbara
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Maxwell, Lisa, (Mediator)
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