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" Customer satisfaction evaluation "


Document Type : BL
Record Number : 665550
Doc. No : dltt
Main Entry : Grigoroudis, Evangelos
Title & Author : Customer satisfaction evaluation : methods for measuring and implementing service quality /\ Evangelos Grigoroudis, Yannis Siskos
Publication Statement : New York :: Springer,, c2010
Series Statement : International series in operations research & management science,; 139
Page. NO : 1 online resource (xii, 313 p.) :: ill
ISBN : 9781441916402 (e-isbn)
: : 1441916407 (e-isbn)
: 9781441916396
: 1441916393
Bibliographies/Indexes : Includes bibliographical references (p. [287]-309) and index
Subject : Consumer satisfaction-- Evaluation-- Statistical methods
Subject : Consumer satisfaction-- Evaluation-- Data processing
Subject : Marketing research-- Statistical methods
Dewey Classification : ‭658.83015195‬
LC Classification : ‭HF5415.335‬‭.G75 2010eb‬
: ‭HF5415.335‬‭.G75 2010eb‬
Added Entry : Siskos, Yannis
copyhttps://lib.clisel.com/site/catalogue/665550
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