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" Beyond blame : "
Dave Zweiback
| Document Type
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BL
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| Record Number
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668183
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| Doc. No
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dltt
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| Main Entry
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Zwieback, Dave
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| Title & Author
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Beyond blame : : learning from failure and success /\ Dave Zweiback
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| Edition Statement
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First edition
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| Page. NO
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xv, 73 pages ;; 23 cm
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| ISBN
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9781491906415
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: 1491906413
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| Notes
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"2015-10-06: First release"--Title page verso
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Includes index
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| Contents
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Executive action -- Dealing with the root cause -- Operator error -- the bad apples -- Holding to account -- Why things break -- Who's to blame? -- Trade-offs -- Reliable errors (or reliably error-prone) -- The second victim -- The downside of blame -- Paradigm shift -- Executive support -- Complex, adaptive systems -- The learning review -- The timeline -- The town hall -- The learning review framework
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| Abstract
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"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, human factors, cognitive science, and organizational psychology. It allows us to identify the underlying conditions for failure, and make our systems (and organizations) safer and more resilient."--Page 4 of cover
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| Subject
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Organizational behavior
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Management-- Psychological aspects
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Blame
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Interpersonal relations
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Organizational resilience
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Failure (Psychology)
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| Dewey Classification
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658.3/124
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| LC Classification
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HD58.7.Z95 2015
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