|
" Cases in call center management : "
Richard Feinberg, Ko de Ruyter, Lynne Bennington
| Document Type
|
:
|
BL
|
| Record Number
|
:
|
687580
|
| Doc. No
|
:
|
b509769
|
| Main Entry
|
:
|
Feinberg, Richard,1950-
|
| Title & Author
|
:
|
Cases in call center management : : great ideas (th)at work /\ Richard Feinberg, Ko de Ruyter, Lynne Bennington
|
| Publication Statement
|
:
|
[West Lafayette, Ind.] :: Ichor Business Books,, c2005
|
| Page. NO
|
:
|
x, 356 p. :: ill. ;; 28 cm
|
| ISBN
|
:
|
1557533423 (pbk.)
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references (p. 341-351) and index
|
| Subject
|
:
|
Call centers-- Management, Case studies
|
| Dewey Classification
|
:
|
658.8/12
|
| LC Classification
|
:
|
HE8788.F45 2005
|
| Added Entry
|
:
|
Bennington, Lynne
|
|
|
:
|
Ruyter, Ko de
|
| |