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" Conducting the reference interview : "


Document Type : BL
Record Number : 687582
Doc. No : b509771
Main Entry : Ross, Catherine Sheldrick
Title & Author : Conducting the reference interview : : a how-to-do-it manual for librarians /\ Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford
Edition Statement : 2nd ed
Publication Statement : New York :: Neal-Schuman Publishers Inc.,, c2009
Series Statement : How-to-do-it manuals ;; no. 166
Page. NO : xiv, 290 p. :: ill. ;; 28 cm
ISBN : 155570655X (alk. paper)
: : 9781555706555 (alk. paper)
Bibliographies/Indexes : Includes bibliographical references and index
Contents : Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview
Subject : Electronic reference services (Libraries)
Subject : Interviewing
Subject : Reference services (Libraries)
Dewey Classification : ‭025.5/2‬
LC Classification : ‭Z711‬‭.R64 2009‬
Added Entry : Nilsen, Kirsti
: Radford, Marie L
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