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" ITIL service design / "
[Cabinet Office ; author, Lou Hunnbeck ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna]
| Document Type
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BL
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| Record Number
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688813
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| Doc. No
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b511002
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| Title & Author
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ITIL service design /\ [Cabinet Office ; author, Lou Hunnbeck ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna]
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| Edition Statement
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Second edition, 2011 edition
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| Publication Statement
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London :: TSO (The Stationery Office),, 2011
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| Series Statement
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ITIL
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| Page. NO
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xi, 442 pages :: illustrations ;; 28 cm
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| ISBN
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0113313055 (pbk.)
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: 9780113313051 (pbk.)
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| Notes
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At head of title: Best management service
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Includes index
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| Subject
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Computer industry-- Customer services-- Management
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| Subject
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Electronic office machine industry-- Customer services-- Management
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| Dewey Classification
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004.0688
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| LC Classification
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HD9696.67.A2S47 2011
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| Added Entry
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Hanna, Ashley
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Hunnebeck, Lou
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Lacy, Shirley
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Rudd, Colin
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| Added Entry
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Great Britain., Cabinet Office
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| Parallel Title
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Service design
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