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" Loyalty rules! : "
Frederick F. Reichheld.
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BL
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| Record Number
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695571
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| Doc. No
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b517760
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| Main Entry
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Reichheld, Frederick F.
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| Title & Author
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Loyalty rules! : : how today's leaders build lasting relationships /\ Frederick F. Reichheld.
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| Publication Statement
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Boston :: Harvard Business School Press,, c2001.
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| Page. NO
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xiii, 213 p. :: ill. ;; 24 cm.
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| ISBN
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1578512050 (alk. paper)
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: 9781578512058 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Loyalty Leadership: Putting Principles into Practice -- Play to Win/Win: Profiting at Your Partners' Expense Is a Shortcut to a Dead End -- Be Picky: Membership Is a Privilege -- Keep It Simple: Complexity Is the Enemy of Speed and Flexibility -- Reward the Right Results: Worthy Partners Deserve Worthy Goals -- Listen Hard, Talk Straight: Long-Term Relationships Require Honest, Two-Way Communication and Learning -- Preach What You Practice: Actions Often Speak Louder than Words, but Together They Are Unbeatable.
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| Abstract
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Annotation.
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Publisher Fact Sheet
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| Subject
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Customer loyalty.
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Customer relations.
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Employee loyalty.
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Leadership.
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| LC Classification
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HF5415.525.R45 2001
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