| Document Type
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BL
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| Record Number
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695925
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| Doc. No
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b518114
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| Main Entry
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McLaughlin, Daniel B.,1945-
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| Title & Author
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Healthcare operations management /\ Daniel B. McLaughlin, Julie M. Hays
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| Publication Statement
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Chicago :: Health Administration Press ;Washington, DC :: AUPHA Press,, c2008
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| Page. NO
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xx, 431 p. :: ill. ;; 27 cm ++ 1 CD-ROM (4 3/4 in.)
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| ISBN
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1567932886 (alk. paper)
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: 9781567932881 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references and index
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| Contents
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The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains
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| Subject
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Health services administration-- Quality control
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| Subject
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Medical care-- Quality control
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Organizational effectiveness
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Total quality management
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Quality Assurance, Health Care-- organization administration
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Decision Support Techniques
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Efficiency, Organizational-- standards
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| Subject
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Total Quality Management-- methods
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| Dewey Classification
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362.1068
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| LC Classification
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RA399.A1M374 2008
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RA399.A1M374 2008
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| NLM classification
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2008 L-332
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W 84.1M4785h 2008
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| Added Entry
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Hays, Julie M.,1954-2007
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