|
" Globalization, communication and the workplace : "
edited by Gail Forey and Jane Lockwood
| Document Type
|
:
|
BL
|
| Record Number
|
:
|
700009
|
| Doc. No
|
:
|
b522198
|
| Title & Author
|
:
|
Globalization, communication and the workplace : : talking across the world /\ edited by Gail Forey and Jane Lockwood
|
| Publication Statement
|
:
|
London ;New York :: Continuum,, c2010
|
| Page. NO
|
:
|
ix, 278 p. :: ill. ;; 24 cm
|
| ISBN
|
:
|
0826446078 (hbk.)
|
|
|
:
|
: 9780826446077 (hbk.)
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references and index
|
| Contents
|
:
|
English in tiers in the workplace: a case study of email usage / Li Lan and Lucy MacGregor -- English as a key resource to business and development / Catherine Nickerson -- Communication skills in contemporary service workplaces: some problems / Anna Kristina Hultgren & Deborah Cameron -- Managing the telephone relationship with the customer: interpersonal complexity : "I was so angry. It was unbelievable" a comparison of written and spoken customer service complaints / Jon S.Y. Hui -- Naming and negotiating relationships in call centre talk / Susan Hood -- Call centre discourse: graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan -- Researching and understanding differences among call centre agents / Claire Cowie & Lalita Murty -- Language, culture and training in the globalised workplace : talking about talking: comparing the approaches of intercultural trainers and language teachers / Jane Hayman -- Reconceptualizing culture for workplace communication / Neil Elias -- India rising: call centre communication and the need for two way training / Barry Tomalin -- Call center training and language in the Philippines / Eric Friginal -- What causes communication breakdown in the call centres? The discrepancies in the communications training and research / Jane Lockwood -- Communication skills: assessment and its uses: consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood -- Language assessment in call centres: the case of the customer service representative / Alan Davies -- Beyond the workplace: social implications: language globalization and the workplace: education and social implications / Gail Forey
|
| Subject
|
:
|
Business communication-- Data processing
|
| Subject
|
:
|
Communication in organizations
|
| Subject
|
:
|
Discourse analysis
|
| Subject
|
:
|
Globalization
|
| Subject
|
:
|
Information resources management-- Data processing
|
| Subject
|
:
|
Intercultural communication
|
| Subject
|
:
|
Interpersonal communication
|
| Dewey Classification
|
:
|
302.3
|
| LC Classification
|
:
|
P94.6.G59 2010
|
| Added Entry
|
:
|
Forey, Gail,1961-
|
|
|
:
|
Lockwood-Lee, Jane
|
| |