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" Crisis management by apology : "
Keith Michael Hearit.
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BL
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| Record Number
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701924
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| Doc. No
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b524113
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| Main Entry
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Hearit, Keith Michael.
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| Title & Author
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Crisis management by apology : : corporate responses to allegations of wrongdoing /\ Keith Michael Hearit.
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| Publication Statement
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Mahwah, N.J. :: Lawrence Erlbaum Associates,, [2006]
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, ©2006
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| Series Statement
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LEA's communication series
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| Page. NO
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ix, 250 pages ;; 24 cm.
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| ISBN
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0805837884 (c. : alk. paper)
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: 0805837892 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (p. 219-240) and indexes.
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| Contents
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Introduction -- Apologia, social drama, and public ritual -- Legality and liability -- Apologetic ethics / written with Sandra L. Borden -- Apologia and individuals : politicians, sports figures, and media celebrities -- Apologia and organizations : retail, manufacturing, and not-for-profits -- Institutional apologies : institutional, religious, and governmental -- Conclusions : corporate apologia, ideology, and ethical responses to criticism.
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Apologizing.
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Business communication.
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Corporate image.
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| Subject
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Corporations-- Public relations.
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| Subject
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Crisis management.
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| Dewey Classification
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659.2
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| LC Classification
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HD59.2.H43 2006
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