| Document Type
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BL
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| Record Number
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704815
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| Doc. No
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b527004
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| Main Entry
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Stanton, Anne A
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| Title & Author
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Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours\ Anne Stanton
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| Publication Statement
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Indianapolis, Ind. :: Sams,, c2010
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| Series Statement
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Sams teach yourself in 24 hours
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| Page. NO
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1 online resource (xiii, 459 p.) :: ill
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| ISBN
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0768689759
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: 9780768689754
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0672330679
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9780672330674
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| Notes
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Description based on print version record
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Includes index
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| Contents
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What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework
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| Subject
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Customer relations-- Data processing
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| Subject
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Management information systems
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| Subject
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Relationship marketing
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| LC Classification
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HF5415.5.S7345 2010
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| Added Entry
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Ohio Library and Information Network
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| Parallel Title
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Teach yourself Microsoft Dynamics CRM 4 in 24 hours
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