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" The business of IT : "
Robert Ryan and Tim Raducha-Grace
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BL
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| Record Number
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712620
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| Doc. No
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b534809
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| Main Entry
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Ryan, Robert
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| Title & Author
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The business of IT : : how to improve service and lower costs /\ Robert Ryan and Tim Raducha-Grace
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| Publication Statement
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Upper Saddle River, NJ :: IBM Press,, [2010]
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, ©2010
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| Page. NO
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xxiv, 292 pages :: illustrations ;; 29 cm
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| ISBN
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0137000618 (pbk. : alk. paper)
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: 9780137000616 (pbk. : alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references and index
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| Contents
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Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward
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| Subject
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High technology industries-- Management
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| Subject
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Success in business
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| Dewey Classification
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004.068
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| LC Classification
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HD62.37.R928 2010
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| Added Entry
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Raducha-Grace, Tim
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