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" Customer-driven operations : "


Document Type : BL
Record Number : 713316
Doc. No : b535505
Main Entry : Ahoy, Christopher K.
Title & Author : Customer-driven operations : : aligning quality tools and business processes for customer excellence /\ Christopher Ahoy.
Publication Statement : New York :: McGraw-Hill,, [2009]
: , ©2009
Page. NO : xiv, 272 pages :: illustrations ;; 24 cm
ISBN : 0071608311 (hbk.)
: : 9780071608312 (hbk.)
Bibliographies/Indexes : Includes bibliographical references (p. 257-261) and index.
Contents : Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
Subject : Business logistics.
Subject : Customer relations.
Subject : Industrial management.
Subject : Production management.
Dewey Classification : ‭658.5‬
LC Classification : ‭HD31‬‭.A46 2009‬
Spine Title : Customer-driven operations management
copyhttps://lib.clisel.com/site/catalogue/713316
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