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" Perfect phrases for dealing with difficult people : "
Susan F. Benjamin
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BL
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| Record Number
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713349
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| Doc. No
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b535538
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| Main Entry
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Benjamin, Susan,1957-
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| Title & Author
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Perfect phrases for dealing with difficult people : : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /\ Susan F. Benjamin
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| Publication Statement
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New York :: McGraw-Hill,, c2008
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| Series Statement
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Perfect phrases series
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| Page. NO
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xi, 226 p. ;; 21 cm
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| ISBN
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0071493042 (alk. paper)
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: 9780071493048 (alk. paper)
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| Contents
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Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations
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| Abstract
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Hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities. Perfect for managers and volunteer leaders--anyone who deals with irrational, emotional, negative, upset or unhappy people. This guide can be a real lifesaver--on the job, at meetings, anywhere
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| Subject
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Conflict management
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Interpersonal communication
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Interpersonal relations
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| Dewey Classification
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158.2/6
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| LC Classification
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HM1166.B46 2008
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HM1166.B46 2008
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