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" Dealing with difficult people : "
Rick Brinkman, Rick Kirschner
| Document Type
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BL
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| Record Number
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713383
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| Doc. No
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b535572
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| Main Entry
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Brinkman, Rick
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| Title & Author
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Dealing with difficult people : : 24 lessons for bringing out the best in everyone /\ Rick Brinkman, Rick Kirschner
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| Publication Statement
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New York :: McGraw-Hill,, c2006
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| Series Statement
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McGraw-Hill professional education
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| Page. NO
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xiii, 108 p. :: ill. ;; 21 cm
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| ISBN
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007146333X
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: 9780071463331
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| Contents
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Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps
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| Subject
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Interpersonal communication
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| Subject
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Interpersonal relations
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| Subject
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Psychology, Industrial
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| LC Classification
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HM1106.B75 2006
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| Added Entry
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Kirschner, Rick
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| variant title
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Dealing with difficult people :twenty-four lessons for bringing out the best in everyone
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