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" The business of listening : "
Diana Bonet.
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BL
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| Record Number
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722111
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| Doc. No
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b541821
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| Main Entry
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Diana Bonet.
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| Title & Author
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The business of listening : : a practical guide to effective listening\ Diana Bonet.
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| Edition Statement
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3rd ed
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| Publication Statement
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Menlo Park, Calif.: Crisp Learning, ©2001.
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| Series Statement
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Fifty-Minute series.
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| Page. NO
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(viii, 104 pages) : illustrations.
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| ISBN
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1417524219
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: 1560525908
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: 9781417524211
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: 9781560525905
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| Contents
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Title --;Copyright --;About the Author --;Preface --;Contents --;PART 1 Why Should You Listen? --;What's in It for You? --;Listening-related work activities --;What's in It for Your Organization? --;Asleep at the Switch: The Cost of Lazy Listening --;The Joy of Small Change --;PART 2 Four Key Elements of Good Listening --;How to Be a Good Listener --;Four Key Elements --;Key Element 1: Hear the Message --;Listening Is Voluntary --;Three Keys to Hearing the Message --;Key Element 2: Interpret the Message --;Words --;Filters --;Tone of Voice --;Non-verbal Cues --;Key Element 3: Evaluate the Message --;Key Element 4: Respond to the Message --;Review Lab For Key Elements 1-4 --;PART 3 Your Listening Style --;You Are Unique --;The Promoting Style --;The Good Stuff: --;The Downside: --;TIPS FOR BETTER LISTENING: --;What Gets a Promoter's Attention? --;The Supporting Style --;The Good Stuff: --;The Downside: --;TIPS FOR BETTER LISTENING: --;What Gets a Supporter's Attention? --;The Directive Style --;The Good Stuff: --;The Downside: --;TIPS FOR BETTER LISTENING: --;What Gets a Director's Attention? --;The Analytical Style --;The Good Stuff: --;The Downside: --;TIPS FOR BETTER LISTENING: --;What Gets an Analyzer's Attention? --;PART 4 What's Your Listening Attitude? --;A Listening Attitude: Your Key to Success --;Barriers to Communication --;Bridges to Communication --;How Well Do You Listen? --;How to Stomp Bad Listening Habits --;Catch yourself in the act --;Fight the habit --;Substitute the old habit for a new habit --;Acknowledge your success --;Be patient with yourself --;How to Help Someone Listen to You --;Behaviors That Help People Listen --;PART 5 Ten Tips for Tip-Top Listening --;Listening Louder --;Tip 1: Take Notes --;Tip 2: Listen Now, Report Later --;Tip 3: Want to Listen --;Tip 4: Be Present --;Tip 5: Anticipate Excellence. Tip 6: Become a "Whole Body" Listener --;Tip 7: Build Rapport by Pacing the Speaker --;Tip 8: Control Your Emotional "Hot-buttons" --;Tip 9: Control Distractions --;Tip 10: Listening Is a Gift, Give Generously --;SUMMARY --;Points to Remember --;Part 1: Why Should You Listen? --;Part 2: How to Be a Good Listener --;Part 3: Your Listening Style --;Part 4: Your Listening Attitude-A Barrier or a Bridge? --;Part 5: Ten Tips for Tip-Top Listening --;Develop a Personal Action Plan --;Author's Suggested Answers and Comments --;The Benefits of Listening --;What Do You Know About Listening? (page 8) --;Listening Lab: Hearing the Message (page 18) --;Vacant Vincent (page 50) --;Critical Carrie (page 51) --;Complaint Curtis (page 52) --;Arlo Active (page 53) --;Lisette Listener (page 54) --;Additional Reading.
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| Subject
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Attention.
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| Subject
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BUSINESS ECONOMICS -- Business Communication -- Meetings Presentations.
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| Subject
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Listening.
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| LC Classification
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BF323.L5D536 2001
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| Added Entry
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Diana Bonet Romero
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