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" Electronic commerce and business communications "
Michael Chesher
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BL
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| Record Number
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730579
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| Doc. No
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b550345
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| Main Entry
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Michael Chesher
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| Title & Author
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Electronic commerce and business communications\ Michael Chesher
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| Edition Statement
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2. printing
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| Publication Statement
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London: Springer, 1999
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| Series Statement
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Practitioner Series
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| Page. NO
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274 s
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| ISBN
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3540199306
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: 9783540199304
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| Notes
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Litteraturhenvisninger: s. 251-253
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| Contents
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A.- 1. Business Context.- Three Introductory Scenarios.- Purchasing a Gif.- Sending Minutes of a Meetin.- Small Business Use.- People and Information Technology.- The Business Manager.- Competition.- Case Study - Wincanton Logistics.- Speed/Time to Market.- Example - Financial Services.- Example - Fashion Industry.- Example - Office Supplies.- Quality.- Customer Service.- Example - Domestic Insurance.- Example - Automotive After-market.- Business Productivity Improvements.- 2. Organizational/Cultural Changes.- From Downsizing to Rightsizing.- Business Process Re-engineering.- What is BPR?.- Cultural Change.- IT and Empowerment.- Where BPR Fails.- BPR In Europe.- Buzzword or Strategy.- 3. Information Society and Technology Impact.- Background.- Efficiency Improvements.- Example - Hawker Siddeley Aviation.- Personal Effectiveness.- Competitive Edge.- Example - AA Sabre System.- Example - American Hospital Supply Company.- Example - Benetton.- Example - DHL.- New Generation.- Information Society.- European Initiatives.- US Initiatives and the Internet.- Initiatives in the Far East.- Internet Shaping IT Strategies.- Information Technology Trends.- End User Computing.- Distributed Computing.- Networking.- Multimedia and the Web.- Change and Information Technology.- 4. Electronic Commerce Evolution.- Example - Retail Banking.- Birth of Electronic Commerce.- Messaging Technology.- Electronic Mail (E-mail).- Example - GE.- Electronic Data Interchange (EDI).- Case Study - Henkel.- Application Messaging (AM).- Case Study - The Stationary Office.- Characteristics of Electronic Commerce.- Electronic Commerce from an IT perspective.- Teleworking.- Outsourcing of IT Functions.- Internet - Removing the Barriers.- Convergence Between Domestic and Business Usage.- Values Added Network Services.- Internet Service Providers.- World Wide Web Creating Marketspaces.- B.- 5. Traditional Business Communications.- Working with Information.- Media Choices.- Historical perspective.- Factors Impacting Media Choices.- Patterns of Business Communications.- Post.- Telex.- Telephone.- Voicemail.- Facsimile.- Corporate Messaging in Evolution.- 6. Introduction to Electronic Commerce.- Background.- Electronic Mail for People (E-mail).- The Standards Issue.- Electronic Mail to Telex, FAX and Postal Delivery.- Universal Mailbox.- Electronic Mail Enabled Applications.- Electronic Data Interchange for Computer Applications.- Benefits of EDI.- Differing Characteristics of EDI.- EDI Standards.- Transmitting EDI Messages.- Application Messaging and CORBA.- Information Management (Notes, Exchange & Web).- Directory Services.- Organizational Considerations.- 7. Internet Dominance of Electronic Commerce.- What is the Internet.- Overview of Internet Technologies.- Intranets and Extranets.- Various Examples.- Case Study - BT.- Case Study - Tyson Food.- Internet Commerce Evolution.- Electronic Marketplaces and the Web.- Basic Model.- Business to Consumer (e-commerce).- Case Study - Slate.- Business to Business (E-commerce).- Case Study - GE Lighting.- EDI over the Internet.- EDI Web Forms.- Security.- 8. Business Strategies for Electronic Commerce.- Extended Enterprise.- Strategic Management & Information Technology.- Information Systems Development Framework.- Macro Planning.- Micro Planning.- Information Analysis.- System Development Process.- Approaches to the Integration of Business and IT Strategies.- Integration Summary.- Electronic Commerce Strategy Development.- Business Driven.- Customer Focus.- The Extended Organization.- Remaining Flexible.- Integration.- Information and Knowledge.- Key Supporting IT Strategies.- Thick Architecture.- Application Software Packages.- Networking.- Electronic Messaging.- Desktop Strategy.- Secutity.- Key Supporting IT Strategies Summary.- C.- 9. Open Systems.- Worldwide Problem.- Why Use Standards?.- What are Standards?.- De Jure Standards Makers.- Internet Standards Process.- What are Open Systems?.- Operating Systems.- UNIX Standards Makers.- Networking.- New Meaning for Open Systems.- 10. Communications Fundamentals.- Computer Communications.- The Telephone Analogy.- Transferring a File.- Network Architectures.- Communications and Standards.- OSI Network Architecture.- Internet TCP/IP Network Architecture.- Types of Connection.- Terminal Connections.- Modem Connections.- Digital Switching Technology.- Popular Modem Standards.- Permanent Connections.- Asynchronous versus Synchronous.- Types of Network.- Integrated Services Digital Network (ISDN).- Global Networks.- Local Area Networks (LAN).- Wide Area Networks (WAN).- Interworking.- File Transfer.- Terminal Emulation.- File Sharing.- Remote Logon.- Electronic Messaging.- Interoperability.- Microwave and Satellite Communication.- High Performance Networking.- Fast Packet Switching.- Asynchronous Transfer Mode.- Summary.- 11. Desktop Computing.- Moore's Law & Hardware Evolution.- Reduced Instruction Set Computers (RISC).- The Role of the Network.- Internet - The Pandora's Box.- Software Evolution.- The Emergence of MS-DOS.- Bridging the Cognitive Gap.- Network Operating Systems.- David and Goliath.- Case Study - Windows.- The Other Players.- Software Suites.- Advantages.- Disadvantages.- Evolution of the Suite.- 12. Group-Working.- The Evolution and Growth of Groupware.- Groupware Environments.- Case Study - Lotus Notes.- The Advent of the Intranet.- Workflow Software/Computing.- Links with Business Process Re-engineering (BPR).- Evolution of Workflow.- The Intelligent Agent.- The Information River.- Conferencing and Consensus Building Software.- Schedule/Diary Software.- Challenges with Scheduling Software.- Justifying and Implementing Groupware.- Groupware - Here to Stay.- Videoconferencing.- Growth of Videoconferencing.- Videoconferencing on the Desktop.- Videoconferencing- Glorified Videophone?.- Applications of Videoconferencing.- The Value of Videoconferencing.- 13. Security.- The Elusive Search for Security.- Computer Fraud.- Passwords.- Securing Electronic Commerce.- What is Cryptography.- The Use of Keys.- Algorithms.- Data Encryption Standard (DES).- Rivest-Shamir-Adleman (RSA).- International Data Encryption Algorithm (IDEA).- Authentication and Integrity Checks.- Digital Signatures and Repudiation.- Finding the Key - A Question of Management.- Certificates, Certification Authorities and Revocation Lists.- Some Legal Consequences.- The CAPSTONE Project.- The "Clipper" Chip.- The Digital Signature Standard.- Secure Hash Standard (SHS).- Securing the Internet.- Internet Privacy Enhanced Mail.- Secure MIME (S/MIME).- Pretty Good Privacy (PGP).- Securing the Web.- Secure Sockets Layer (SSL).- Secured HTTP (S-HTTP).- Securing Credit Card Transactions.- The Firewalls.- Screening Router.- Gateway.- Screened Host Gateway.- Security of the Future.- Biometric Security.- Fingerprint Analysis.- Retina Scan Analysis.- Voice Analysis.- 14. Standards in Electronic Commerce (1).- Electronic Mail - E-mail.- X.400 - Inter Personal Messaging.- The Postal Analogy and X.400.- X.400 Terminology.- Internet Standards.- SMTP/MIME - Electronic Mail.- POP and IMAP - Message Access Protocols.- DNS - Directory Name Service.- Internet and X.400 Service Models.- Internet and X.400 E-mail Co-existence.- EDI Standards.- EDI Message Structure.- Operation of EDI.- EDI Standards Summary.- EDI and X.400.- EDI and Internet.- X.500 Directory and LDAP.- 15. Standards in Electronic Commerce (2).- The Myth.- Object Linking and Embedding (OLE).- OpenDoc.- Open Document Architecture (ODA).- Mark-up Languages.- SGML.- HTML.- XML.- Translation Devices.- Platform Interchange.- Collaborative Environments.- Open Collaborative Environment (OCE).- Messaging.- Directory Services.- Security Services.- Compression Techniques.- Lossless Compression.- Lossy Compression.- New Advances in Compression Techniques.- Multi-media Standards.- Standards in Multimedia Coding.- 16.
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Mobile Computing.- Nomads of the Future.- The Next Generation of Hardware.- Electronic Personal Assistants.- Case Study - The Apple Newton MessagePad.- PCMCIA - The Smart Card.- Growth of PCMCIA Cards.- Cutting the Umbilical Cord.- Paging Networks.- Wireless Local Area Network (LAN).- Wireless MAN/WAN (Metropolitan/Wide Area Network).- Cellular Technology.- Satellite Technology.- Who is using Wireless Networks, and Why?.- Remote Access.- Remote Control.- Remote Client (RC).- The Future of Wireless Networks.- Reference List.- D.- Acronyms and Glossary.
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| Subject
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Business communication -- Computer networks
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| Subject
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Electronic commerce
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| Subject
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Elektronisk handel
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| LC Classification
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HF5548.32M534 1999
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| Added Entry
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Michael Chesher
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Rukesh Kaura
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