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" Knowledge management : "
Kai Mertins ... (eds.).
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BL
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| Record Number
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745575
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b565524
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| Main Entry
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Kai Mertins ... (eds.).
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| Title & Author
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Knowledge management : : concepts and best practices\ Kai Mertins ... (eds.).
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| Edition Statement
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2. ed
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| Publication Statement
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Berlin : Springer, 2010
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| Page. NO
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XXXI, 383 Seiten : Illustrationen, Diagramme
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| ISBN
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3540004904
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: 3540247785
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: 3642055982
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: 9783540004905
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: 9783540247784
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: 9783642055980
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| Contents
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1 Introduction.- I: Design Fields.- 2 Business Process Oriented Knowledge Management.- 3 The Fraunhofer Knowledge Management Audit (FKM-Audit).- 4 Motivation for Knowledge Management.- 5 Role Models, Human Resources and Strategy.- 6 Knowledge Management Tools.- 7 Intellectual Capital: Measuring Knowledge Management.- II: Survey.- 8 Delphi Study on the Future of Knowledge Management - Overview of the Results.- 9 A Survey on Good Practices in Knowledge Management in European Companies.- 10 How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects.- III: Case Studies.- 11 Knowledge Management - Results of a Benchmarking Study.- 12 Knowledge Management: The Holistic Approach of Arthur D. Little, Inc..- 13 The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability.- 14 Cultural Change Triggers Best Practice Sharing - British Aerospace plc..- 15 Knowledge Management and Customer Orientation Hewlett Packard Austria.- 16 Knowledge Management in a Global Company - IBM Global Services.- 17 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak.- 18 Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems.- 19 KnowledgeSharing@MED - Enabling Knowledge Sharing by Turning Knowledge into Business.- IV: KM - Made in Europe.- 20 Building Communities. Organizational Knowledge Management within the European Commission's Information Society Technologies Programme.- List of Figures.- References.- Recommended Further Readings.- Editors.- Contributors.
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Europäische Union.
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| Subject
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Unternehmen
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| Subject
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Wissensmanagement
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| LC Classification
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HD30.2K356 2010
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| Added Entry
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Kai Mertins
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