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" Marketing 2.0 : "
Gerald Corbae, Jakob [sic] B. Jensen, Dirk Schneider.
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BL
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| Record Number
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745579
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b565528
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| Main Entry
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Gerald Corbae, Jakob [sic] B. Jensen, Dirk Schneider.
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| Title & Author
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Marketing 2.0 : : strategies for closer customer relationships\ Gerald Corbae, Jakob [sic] B. Jensen, Dirk Schneider.
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| Publication Statement
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Berlin : Springer, ©2010.
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| Page. NO
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vi, 151 pages : illustrations ; 24 cm
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| ISBN
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3540247831
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: 3642055516
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: 9783540247838
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: 9783642055515
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| Notes
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Includes index.
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| Contents
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Introduction: The New World of Marketing.- I: Challenges after the Internet Hype.- 1 E-Business Is Dead - Long Live E-Business!.- 1.1 The Rise and Fall of the "New Economy".- 1.2 The Corporations Strike Back.- 1.3 On the Road to a Digital Economy.- 2 Disruptive Technologies Are Changing Our Everyday Lives.- 2.1 From Slow to Fast - The Promise of Bandwidth.- 2.2 From Single to Multiple - The Changing Faces of Personal Devices.- 2.3 From Corporate to Fashion - Versatility and Fun.- 2.4 From One to Many - Partnerships along the Value Chain.- 2.5 Technologies Take Time.- 3 The Unknown Customer.- 3.1 The Ignorance of Companies.- 3.2 The Advantages of Close Customer Relationships.- 3.3 What Today's Customers Want.- II: Brave New Marketing World.- 4 Customer Experience - Holistic Brand Management.- 4.1 Trust Is an Important Aspect of Holistic Brand Management.- 4.2 Holistic Brand Management for Individual Customers.- 4.3 Consumer Trusted Brands.- 4.4 From Products to Services.- 5 Customization - Customer Relationship Marketing.- 5.1 The Vision of the Individual Customer Relationship.- 5.2 Only Few Brands Have the Right to Customer Relationships.- 5.3 The Challenges of Loyalty Programs.- 6 Contact - Real-Time Marketing.- 6.1 The Internet as a Medium for Interactive Customer Relationships.- 6.2 Real-Time Marketing Has Serious Consequences for the 4 "Ps" of Marketing.- 6.3 From the Call Center to the Customer Interaction Center.- 7 Channel - Multi-channel Marketing.- 7.1 Shoppers Who Use Multiple Channels Tend to Be More Loyal.- 7.2 Claims and Reality of Multi-channel Marketers.- 7.3 Pervasive Presence in All Channels.- 7.4 The Three Pillars of Multi-channel Marketing.- 8 Management Implications of Marketing 2.0.- 8.1 An Interview with Prof. Roland Berger.- About the Authors.- Directory of Key Words and Phrases.
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| Abstract
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This text analyses the enduring changes marketing is undergoing and presents the four most important new concepts; holistic brand management, customer relationship marketing, real-time marketing and multi-channel marketing.
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| Subject
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Customer relations.
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Marketing.
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| LC Classification
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HF5415.G473 2010
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| Added Entry
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Dirk Schneider
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Gerald Corbae
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Jacob B Jensen
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| Parallel Title
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Dirk Schneider, marketing 2.0.
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