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" Cruise Management : "
edited by Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen, Nadine Guhr.
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BL
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| Record Number
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769433
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b589422
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| Main Entry
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edited by Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen, Nadine Guhr.
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| Title & Author
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Cruise Management : : Information and Decision Support Systems\ edited by Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen, Nadine Guhr.
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| Publication Statement
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Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, 2012
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| ISBN
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3834932728
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: 3834971596
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: 9783834932723
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: 9783834971593
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| Notes
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Libros electrónicos descargables.
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| Contents
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Cruise Passenger Behaviour & Choices IT-enabled Employee Scheduling, Cruise Excursions and Complaint Management Mobile Infotainment on Cruise Ships Cruise Revenue Management Systems & Onboard Spending
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| Abstract
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Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
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| LC Classification
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HE599.E358 2012
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| Added Entry
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Alexis Papathanassis
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Cornelia Schoen
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Michael H Breitner
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Nadine Guhr
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