The ITIL® V3 service management awareness pocket guide :

" The ITIL® V3 service management awareness pocket guide : "
Michael Wedemeyer and Ivanka Menken.

Document Type	:	BL
Record Number	:	798577
Doc. No	:	b618633
Main Entry	:	Michael Wedemeyer and Ivanka Menken.
Title & Author	:	The ITIL® V3 service management awareness pocket guide : : the ITIL V3 pocket toolbook, a quick reference guide to all the processes and activities for improving quality and speed\ Michael Wedemeyer and Ivanka Menken.
Publication Statement	:	Brisbane, Australia: Art of Service, 2008
Page. NO	:	(76 pages) : color illustrations
ISBN	:	192164463X
	:	: 9781921644634
Subject	:	BUSINESS ECONOMICS -- Information Management.
Subject	:	Information technology -- Management.
Subject	:	Information technology -- Quality control -- Standards.
LC Classification	:	‭HD30.2‬‭M534 2008‬
Added Entry	:	Ivanka Menken
	:	Michael Wedemeyer
Parallel Title	:	ITIL V3 awareness pocketguide

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