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" Oracle Siebel CRM 8 installation and management : "
Alexander Hansal; reviewers, Michael Weigl, Tim Bull.
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BL
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| Record Number
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799452
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b619511
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| Main Entry
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Alexander Hansal; reviewers, Michael Weigl, Tim Bull.
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| Title & Author
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Oracle Siebel CRM 8 installation and management : : install, configure, and manage a robust customer relationship management system using Siebel CRM\ Alexander Hansal; reviewers, Michael Weigl, Tim Bull.
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| Publication Statement
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Birmingham, U.K.: Packt Pub., 2010
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| Series Statement
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Professional exoertise distilled.
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| Page. NO
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(xii, 549 pages).
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| ISBN
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1849680574
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: 9781849680578
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| Contents
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Cover; Copyright; Credits; About the Author; About the Reviewers; Table of Contents; Preface; Chapter 1: Introducing the Siebel Web Architecture; The Siebel web architecture; The Siebel database; The Siebel File System; The Siebel Enterprise Server; The Siebel Gateway Name Server; The Siebel Server; The Application Object Manager (AOM); Configuration parameters; Data Manager (DM); Siebel Repository File (SRF); Siebel Web Engine (SWE); Siebel Web Templates (SWT); The web server; The Siebel Web Server Extension; The browser and the Siebel user interface; Summary Chapter 2: Planning and Preparing the InstallationPlanning the Siebel CRM installation; Sample planning document; More planning information; Understanding hardware and software prerequisites; Sizing the Siebel deployment; Preparing the Siebel database; Creating the service owner account; Creating the Siebel File System root folder; Downloading the Siebel installation archives; Using a download management tool; Running the Siebel Image Creator; Obtaining the license key; Summary; Chapter 3: Installing Siebel CRM Server Software on Microsoft Windows; About the Siebel server installer Installation using GUI modeInstallation using console mode; Installing the Siebel Gateway Name Server; Installing the Siebel Server; Verifying successful Siebel Server installation; Installing the Siebel Database Server Utilities; About the Sample Database support module; Verifying the successful installation of the Siebel Database Server Utilities; Installing support files for the Siebel EAI Connectors; Installing the Siebel Web Server Extension; Checking the system configuration with the Siebel Environment Verification Tool (EVT); Applying patches for Siebel server software; Summary Chapter 4: Configuring Siebel Server Software on Microsoft WindowsAbout the Siebel Software Configuration Wizard; Configuring the Siebel Gateway Name Server; Verifying the successful Siebel Gateway Name Server configuration; Configuring the Siebel Enterprise; About the Siebel Enterprise name; About additional tasks for configuring the Enterprise; Verifying the successful Enterprise configuration; Configuring the Siebel Web Server Extension logical profile; About SWSE parameters; Verifying the successful SWSE logical profile creation; Installing the Siebel Database schema and seed data Preparing and executing the grantusr.sql fileEnter the correct tablespace names; Modify default passwords if needed; Add additional user accounts; Executing the grantusr.sql Script; About the Siebel Upgrade Wizard and the Log Parser; Steps of the Install Siebel Database task; Verifying the successful Siebel database installation; Using the Siebel Log Parser; Verifying tables and data; Restarting the Siebel Upgrade Wizard in the case of errors; Configuring the Siebel Server; Verifying the successful Siebel Server configuration; Configuring the Siebel Web Server Extension
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| Abstract
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Annotation<p>Oracle_s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company_s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.<br /><br />This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.<br /><br />This book is a complete exercise in installing and managing Oracle_s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.<br /><br />After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.<br /><br />Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle_s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.<br /><br />A pragmatic guide for effectively and efficiently implementing and managing Oracle's Siebel CRM.
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| Subject
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BUSINESS ECONOMICS -- Customer Relations.
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| Subject
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Customer relations -- Management -- Computer programs.
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Customer relations -- Management -- Data processing.
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| LC Classification
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HF5415.5A449 2010
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| Added Entry
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Alexander Hansal
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Michael Weigl
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Tim Bull
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