Managing successful e-government implementation :

مرکز و کتابخانه مطالعات اسلامی به زبان های اروپایی

منو

" Managing successful e-government implementation : "
Muhammad, Muhd Rosydi

Document Type	:	Latin Dissertation
Record Number	:	806966
Doc. No	:	TLets714860
Main Entry	:	Muhammad, Muhd Rosydi
Title & Author	:	Managing successful e-government implementation :\ Muhammad, Muhd Rosydi
College	:	University of Warwick
Date	:	2014
student score	:	2014
Degree	:	Thesis (Ph.D.)
Abstract	:	Studies of e-government have shown how strategic use of e-government systems helps government agencies to improve public service delivery and gain more efficient governance. The success of this initiative is seen to be dependent upon the role of government’s key implementation tasks in managing alignment between the organizational, technological and human-related factors; which ultimately lead to improved delivery of public service. However, very little work has been carried out to understand the issue. This study helps to fill this gap in the important research area by investigating the role of government’s key implementation tasks in managing alignment for improved delivery of judicial service. This exploratory qualitative research carried out an in-depth case study of the implementation of E-Syariah system within different Syariah Court Offices in a state in Malaysia namely Kelantan. By analyzing the collected data from the case, findings were drawn up in which it confirms the existing literature that government’s key implementation tasks play a significant role in the successful implementation of E-Syariah. New government’s key task emerged from the case data – (i) informing values of ICT, (ii) inculcating inner-connection to Islamic values and (iii) establishing collaborative relationships between government agencies through central coordination approach. An insight into the case uncovers enabling roles of these key implementation tasks for organization – human dimension, human-technology dimension and technology-organization dimension. This study also discusses the implication of improved delivery of judicial service to good governance in light of the following identified attributes; efficiency and effectiveness, transparency and empowerment. In summary, this research extends our theoretical underpinning of the role of government’s key implementation tasks in managing alignment for improved delivery of public service; and provides useful insights for public officials (e.g. top management, policy-makers) in managing e-government implementation.
Subject	:	JQ Political institutions (Asia, Africa, Australia, Pacific Area, etc.)
Added Entry	:	University of Warwick