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BL
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| Record Number
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841695
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| Main Entry
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Salvatore, Peggy
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| Title & Author
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Retaining Expert Knowledge : : What to Keep in an Age of Information Overload /\ Peggy Salvatore.
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| Publication Statement
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Boca Raton, FL :: CRC Press,, 2018.
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| Page. NO
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1 online resource (xx, 214 pages)
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| ISBN
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1351002880
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: 1351002899
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: 1351002902
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: 9781351002882
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: 9781351002899
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: 9781351002905
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9781138296367
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Cover; Half Title; Title Page; Copyright Page; CONTENTS; PREFACE; ACKNOWLEDGEMENTS; AUTHOR; PART I: THE OUTFLOW OF CORPORATE KNOWLEDGE; CHAPTER 1 THE LARGEST GENERATION LEAVES A GAP; Out with the Old; A Working with SMEs Methodology; Shallow Learning: Learning, Learning Everywhere; The World's Oldest Profession; Content Curation for Shallow Learning; Content Curation for Deep Learning; Push and Pull Learning; The Wide and Wild World Web; Learning How to Think Like an Expert; Teaching Critical Thinking Skills; Making Decisions and Judgment Calls about Value.
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Deep Knowledge Knows Where Your Company Is GoingMore about Lost Organizational Knowledge; Recycle and Curate; Ongoing Evaluation and Review Cycles; Continuous Process Improvement Knowledge Management Flowchart; CHAPTER 2 PRIORITIZE YOUR CORPORATE ASSETS; Examine Your Organizational Chart; Organizational Forgetting; Have a Plan; Capture Your Competitive Advantages; Your Value and Distinction; Knowledge Mapping; How to Complete the Competitive Advantages Diagram; The Value of the Exercise; CHAPTER 3 SUCCESSION PLANNING WITH YOUR SMES; Name Your Gurus; About the Functional Area Exercise.
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Drill Down into Target Area ManLeadership and Influence Is throughout Your Company; Prioritize and Organize Your Man Assets; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Machine; Computers and More; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Materials; When a Common Material May Not Be So Common; The Materials You Produce; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Methods.
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Some Methods and Processes Can Be Easily ReplicatedWhen a Method or Process Is Proprietary; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Time and Resource Commitment; PART II: KNOWLEDGE MANAGEMENT IN THE AGE OF EXPONENTIAL TECHNOLOGICAL ADVANCES; CHAPTER 5 COLLECTION, STORAGE, AND DELIVERY CHALLENGES FOR CAPTURING EXPERTISE; Learning Transfer with the Multigenerational Workforce; Mutual Respect and Low Threat Interactions; Entitlement; For the Older Gen; For the Younger Gen; Young Workers Have the Greater Challenge.
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The Reluctant SMEYour SME Catch and Release Program: The Process of Retirement and Rehirement; Special Section: Succession Planning for Family-Owned Businesses; The Engineering Whiz: A Founder's Succession Planning; The Cement King: Wresting Control from the Heirs; Less Happy Endings; CHAPTER 4 THE EXPERTS' DISCERNMENT; Prioritize and Organize Your Assets; Identifying Critical Assets: Your Value and Distinction; Focus on Critical Information; Knowledge Stratification; Find Knowledge and Training Gaps; Checklist: Find Your Knowledge and Training Gaps; How to Prioritize the 4 Ms.
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| Abstract
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"This book explores the problem of the loss of corporate expertise. It explains how to meet the challenge of capturing hard-to-replicate knowledge, skills and attitudes from legacy employees and packaging it in a way to reach new generations of workers. Finally, the book presents a methodology for efficiently capturing critical corporate information in ways that make the process relatively simple and painless both for the subject matter experts and the people tasked with capturing their knowledge. This book gives you a way to analyze your company and identify your most critical experts whose knowledge must be preserved for business continuity."--Provided by publisher.
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| Subject
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Employee retention.
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| Subject
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Knowledge management.
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| Subject
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Specialists.
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BUSINESS ECONOMICS-- Industrial Management.
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BUSINESS ECONOMICS-- Management Science.
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BUSINESS ECONOMICS-- Management.
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BUSINESS ECONOMICS-- Organizational Behavior.
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| Subject
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Information technology-- Management.
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| Subject
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Personnel management.
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| Dewey Classification
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658.4/038
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| LC Classification
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HD30.2.S255 2018eb
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