| Document Type
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BL
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| Record Number
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843656
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| Main Entry
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Riley, Michael
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| Title & Author
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Managing people in the hospitality industry /\ Michael Riley.
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| Publication Statement
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Abingdon, Oxon ;New York, NY :: Routledge,, 2019.
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, ©2019
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| Series Statement
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Hospitality essentials series
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| Page. NO
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1 online resource (x, 207 pages)
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| ISBN
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1315099683
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: 1351583824
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: 1351583832
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: 1351583840
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: 9781315099682
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: 9781351583824
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: 9781351583831
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: 9781351583848
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9781138296862
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Cover; Half Title; Series Page; Title; Copyright; Contents; List of figures; List of tables; Preface; PART I Management judgement and decision-making; 1 Management judgement and decision-making; 2 Personal and organisational knowledge; PART II People at work; 3 The importance of a good start -- the psychological contract; 4 Motivation; 5 Negative behaviour; 6 Commitment, job satisfaction and empowerment; 7 Group behaviour and teams; 8 Understanding attitudes; 9 Identity and diversity; 10 Organisations and authority; PART III The economics of labour in hospitality
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11 Economics of labour in hospitality12 Hotel and catering labour markets; 13 Throughput management -- productivity; 14 The measurement of labour turnover and stability; PART IV Human resource management in practice; 15 Administration -- the necessary bureaucracy; 16 Pay management; 17 Appraisal; 18 Recruitment and selection; 19 Grievance and dispute management; PART V The wider perspective; 20 Developing Human Resource Management (HRM) strategies; 21 Managing in an international environment; PART VI Development and careers; 22 Development and careers; Bibliography and further reading; Index
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| Subject
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Hospitality industry-- Personnel management.
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| Subject
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Tourism-- Personnel management.
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BUSINESS ECONOMICS-- Small Business.
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| Subject
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Hospitality industry-- Personnel management.
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| Subject
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Tourism-- Personnel management.
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| Dewey Classification
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647.94068
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| LC Classification
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TX911.3.P4R564 2019
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