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" Internalizing a culture of business excellence : "


Document Type : BL
Record Number : 846537
Main Entry : Lasrado, Flevy
Title & Author : Internalizing a culture of business excellence : : perspectives from quality professionals /\ Flevy Lasrado, Norhayati Zakaria.
Publication Statement : New York :: Routledge, Taylor & Francis Group,, [2019]
Page. NO : 1 online resource
ISBN : 1351210696
: : 135121070X
: : 1351210718
: : 1351210726
: : 9781351210690
: : 9781351210706
: : 9781351210713
: : 9781351210720
: 0815381174
: 9780815381174 (hardback : alk. paper)
Bibliographies/Indexes : Includes bibliographical references and index.
Contents : Introduction : internalizing organizational excellence : why and how -- Quality culture at the top : insights from leaders -- New CRM acronym- "customer really matters" -- High performance through people -- What is a process champion? : building a culture of continuous improvement -- Tools for Six Sigma -- Quality awards and certification :an exceptional journey -- Towards building a culture of business excellence -- What and why of benchmarking -- Conclusion.
Subject : Economic development.
Subject : Quality control.
Subject : Success in business.
Subject : Total quality management.
Subject : BUSINESS ECONOMICS / Industrial Management.
Subject : BUSINESS ECONOMICS / Management Science.
Subject : BUSINESS ECONOMICS / Management.
Subject : BUSINESS ECONOMICS / Organizational Behavior.
Subject : Economic development.
Subject : Quality control.
Subject : Success in business.
Subject : Total quality management.
Dewey Classification : ‭658.4/013‬
LC Classification : ‭HD62.15‬
Added Entry : Norhayati Zakaria,1969-
copyhttps://lib.clisel.com/site/catalogue/846537
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