| Document Type
|
:
|
BL
|
| Record Number
|
:
|
859403
|
| Main Entry
|
:
|
Franceschini, Fiorenzo.
|
| Title & Author
|
:
|
Designing performance measurement systems : : theory and practice of key performance indicators /\ Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.
|
| Publication Statement
|
:
|
Switzerland :: Springer Nature :: Springer,, [2019]
|
|
|
:
|
, ©2019.
|
| Series Statement
|
:
|
Management for Professionals
|
| Page. NO
|
:
|
1 online resource. :: illustrations
|
| ISBN
|
:
|
3030011925
|
|
|
:
|
: 9783030011925
|
|
|
:
|
3030011917
|
|
|
:
|
9783030011918
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references and index.
|
| Contents
|
:
|
Quality Management and Process Indicators -- Use and Abuse of Indicators -- From Measurement Theory to Indicator Theory -- Properties of Indicators -- Designing a Performance Measurement System. .
|
| Abstract
|
:
|
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs. .
|
| Subject
|
:
|
Employees-- Rating of.
|
| Subject
|
:
|
Performance standards.
|
| Subject
|
:
|
Supervision of employees.
|
| Subject
|
:
|
BUSINESS ECONOMICS / Industrial Management.
|
| Subject
|
:
|
BUSINESS ECONOMICS / Management Science.
|
| Subject
|
:
|
BUSINESS ECONOMICS / Management.
|
| Subject
|
:
|
BUSINESS ECONOMICS / Organizational Behavior.
|
| Subject
|
:
|
Business strategy.
|
| Subject
|
:
|
Employees-- Rating of.
|
| Subject
|
:
|
Market research.
|
| Subject
|
:
|
Organizational theory behaviour.
|
| Subject
|
:
|
Performance standards.
|
| Subject
|
:
|
Personnel human resources management.
|
| Subject
|
:
|
Supervision of employees.
|
| Dewey Classification
|
:
|
658.3125
|
| LC Classification
|
:
|
HF5549.5.R3
|
| Added Entry
|
:
|
Galetto, Maurizio
|
|
|
:
|
Maisanomenico
|