| Document Type
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BL
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| Record Number
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861818
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| Main Entry
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Luo, Ling
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| Title & Author
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Temporal modelling of customer behaviour /\ Luo Ling.
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| Publication Statement
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Cham, Switzerland :: Palgrave Macmillan,, [2020]
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, ©2020
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| Series Statement
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Springer theses: recognizing outstanding Ph.D. research
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| Page. NO
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1 online resource.
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| ISBN
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3030182894
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: 9783030182892
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9783030182885
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| Bibliographies/Indexes
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Includes bibliographical references.
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| Contents
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Introduction -- Datasets -- Literature Review -- Tracking Purchase Behaviour Change -- Discovering Purchase Behaviour Patterns -- Evaluating Impact of the Web-based Health Program -- Tracking the Evolution of Customer Segmentations -- Conclusions and Future Work. .
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| Abstract
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This book describes advanced machine learning models - such as temporal collaborative filtering, stochastic models and Bayesian nonparametrics - for analysing customer behaviour. It shows how they are used to track changes in customer behaviour, monitor the evolution of customer groups, and detect various factors, such as seasonal effects and preference drifts, that may influence customers' purchasing behaviour. In addition, the book presents four case studies conducted with data from a supermarket health program in which the customers were segmented and the impact of promotional activities on different segments was evaluated. The outcomes confirm that the models developed here can be used to effectively analyse dynamic behaviour and increase customer engagement. Importantly, the methods introduced here can also be used to analyse other types of behavioural data such as activities on social networks, and educational systems.
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| Subject
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Consumer behavior-- Mathematical models.
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| Subject
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Marketing-- Mathematical models.
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| Subject
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BUSINESS ECONOMICS / Industrial Management.
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| Subject
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BUSINESS ECONOMICS / Management Science.
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BUSINESS ECONOMICS / Management.
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| Subject
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BUSINESS ECONOMICS / Organizational Behavior.
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| Subject
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Consumer behavior-- Mathematical models.
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| Subject
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Marketing-- Mathematical models.
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| Dewey Classification
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658.8342
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| LC Classification
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HF5415.32
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