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" Managing public trust / "
Barbara Kożuch, Sławomir J. Magala, Joanna Paliszkiewicz, editors.
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BL
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| Record Number
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864185
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| Title & Author
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Managing public trust /\ Barbara Kożuch, Sławomir J. Magala, Joanna Paliszkiewicz, editors.
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| Publication Statement
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Cham, Switzerland :: Palgrave Macmillan,, [2018]
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, ©2018
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1 online resource (xv, 295 pages) :: illustrations
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| ISBN
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3319704850
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: 9783319704852
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3319704842
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9783319704845
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Intro; Contents; List of Contributors; List of Figures; List of Tables; Chapter 1: Introduction; References; Part I: Trust and Public Trust: Background and Definitions; Chapter 2: Trust: A Multifaceted Notion; 2.1 Introduction; 2.2 The Meaning of Trust; 2.3 The Types of Trust; 2.4 The Dimensions of Trust; 2.4.1 Competence; 2.4.2 Benevolence; 2.4.3 Integrity; 2.5 The Role of Trust in Management; 2.6 Chapter Summary; References; Chapter 3: Understanding Public Trust; 3.1 Introduction; 3.2 Theoretical Background; 3.2.1 The Nature of Public Organizations; 3.2.2 Distinctive Features of Public Organizations; 3.3 Defining Public Trust; 3.3.1 Traditional Approaches to Public Trust; 3.3.2 Organizational Perspective of Public Trust; 3.4 Chapter Summary; References; Part II: Public Trust and Organizational Challenges; Chapter 4: Public Trust and Organizational Change; 4.1 Introduction; 4.2 Organizing Trust; 4.3 Trusting Organizations; 4.4 Trust in Academic Bureaucracy; 4.5 Chapter Summary; References; Chapter 5: Public Trust and Organizational Learning in Academic Institutions in Poland; 5.1 Introduction; 5.2 Theoretical Background; 5.2.1 Trust as a Condition for Effective Organizational Relationships5.2.2 Public Trust and Organizational Learning as Tools for Managing Academic Institutions; 5.3 Research Results; 5.3.1 Research Method; 5.3.2 Evaluation of the Impact of Trust on Interorganisational Learning and Knowledge Creation; 5.4 Chapter Summary; References; Chapter 6: The Role and Importance of Trust in the Processes of Human Resource Management; 6.1 Introduction; 6.2 Trust in the Process of Selection and Recruitment; 6.3 Trust in the Process of Adaptation and Socialization; 6.4 Trust in the Process of Training; 6.5 Trust in Employee Evaluations6.6 Trust in Employee Motivation; 6.7 Control and Trust; 6.8 Layoffs and Trust; 6.9 Conditions for the Growth and Development of Trust; 6.10 Chapter Summary; References; Chapter 7: Cultural Factors of Trust in a Public Organization as a Workplace; 7.1 Introduction; 7.2 Public Trust Within Social Systems; 7.3 System Trust as a Substitute for Organizational Trust; 7.4 Public Trust and Culture; 7.5 Trust and Organizational Performance; 7.6 Chapter Summary; References; Chapter 8: Trust and Strategic Partnerships: Barriers to Developing Dynamic Capabilities in a Public Organization8.1 Introduction; 8.2 Case Organizations; 8.2.1 Research Process and Methods; 8.2.2 Research Problem and Questions; 8.3 Literature Review: Dynamic Capabilities, Strategic Partnership, and Trust; 8.3.1 Partnership and Dynamic Capabilities; 8.3.2 Partnership and Trust; 8.4 Research Study; 8.4.1 Trust and Strategic Partnership; 8.4.1.1 Organization A; 8.4.1.2 Organization B; 8.4.1.3 Organization C; 8.4.1.4 Summary; 8.4.2 Drivers and Reasons for Strategic Partnership
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| Abstract
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This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts. Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences - SGGW, Poland, and at the Polish Japanese Academy of Information Technology.--
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Political participation.
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Public relations.
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Trust-- Political aspects.
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Trust-- Social aspects.
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Political participation.
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PSYCHOLOGY-- Social Psychology.
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Public relations.
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Trust-- Political aspects.
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Trust-- Social aspects.
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| Dewey Classification
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302.12
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| LC Classification
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HM1204.M36 2018eb
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| Added Entry
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Kożuch, Barbara
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Magala, Sławomir
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Paliszkiewicz, Joanna Olga
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