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BL
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| Record Number
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864584
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| Main Entry
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Lioliou, Eleni
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| Title & Author
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Global outsourcing discourse : : exploring modes of it governance /\ Eleni Lioliou, Leslie P. Willcocks.
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| Publication Statement
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Cham, Switzerland :: Palgrave Macmillan,, [2019]
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| Series Statement
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Technology, Work and Globalization
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| Page. NO
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1 online resource (297 pages)
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| ISBN
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3319740458
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: 9783319740454
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331974044X
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9783319740447
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| Contents
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Intro; Acknowledgements; Contents; List of Figures; List of Tables; 1: Exploring Outsourcing, Governance, and Discourse; Introduction; Global Outsourcing; Case Studies and the Developing Discourse; Conditioning the Discourse: Client Learning and Evolution; The Centrality of Governance; Introducing Discourse; Rationale and Structure of This Book; Chapters of the Book; References; 2: The Study of Information Technology Outsourcing; Introduction; ITO: Research Developments; Towards Multi-sourcing; Relationships as a Major Study Area; Governance of the Relationship; Formal Aspect of Governance
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Foucault and IS ResearchConclusion; References; 3: Inside Global Offshore Outsourcing in Insurance; Introduction; Outsourcing Decisions; Client and Supplier Capabilities; Contract (Master Services Agreement and Project Descriptions); Relationship Between LION and FDL; FDL Performance; 4: Inside Global Outsourcing in Banking and Finance; Introduction; Outsourcing Decisions; Outsourcing Objectives; Outsourcing Scope; Supplier Selection; Client and Supplier Capabilities; GIB Capabilities; PV Capabilities; Formal Governance; Intra-group Sourcing Versus Outsourcing: Implications for Governance
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Outsourcing PolicyMaster Services Agreement and Project Description(s); Obligations of the Supplier; Reporting Obligations; Communication Obligations; Operational Obligations; Infrastructural Obligations; Regulatory Obligations; Disaster Recovery Obligations; Process Improvement Obligations; GIB's Obligations; GIB's Rights; Acceptance of Service; Service Augmentation; Benchmarking; Monitoring Procedures; Service Levels and Service Level Principles and Reporting; Change Control Procedures; Term and Termination; Reflections on Formal Governance; Relationship Between GIB and PV; PV Performance
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Relational Aspects of GovernanceTowards an Integrated Perspective; Interrelations Between Formal and Relational Governance; Further Developments and Critique; Economic and Social Perspectives; Critique; Theory and IT Outsourcing: Transaction Cost Economics; Transaction Cost Economics; The Transaction and Its Attributes; Human Behaviour and Its Attributes; The Theory of Transaction Costs and IS Research; Problematizing the Explanatory Power of Transaction Cost Theory; The Foucauldian Concept of Governmentality; Governmentality Studies in Accounting; Foucault and Power Relations
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| Abstract
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The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the application of these discourses to rich qualitative data over the outsourcing contractual life-cycle. This will be the first study illustrating the relevance of Foucauldian concepts of governmentality, discourse and power relations to the study of outsourcing arrangements, and will also incorporate the perspectives of both client and supplier organizations. Using discourse analysis, the objective is to critically deconstruct and provide fresh insight into the normative 'outsourcing' discourse that has grown up around global sourcing practices over the last 30 years.
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| Subject
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Contracting out.
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| Subject
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Contracting out.
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| Dewey Classification
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658.4058
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| LC Classification
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HD2365.L56 2019
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| Added Entry
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Willcocks, Leslie
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