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BL
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| Record Number
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865162
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| Title & Author
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Practices and tools for servitization : : managing service transition /\ Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Z. Bigdeli, editors.
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| Publication Statement
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Cham, Switzerland :: Palgrave Macmillan,, [2018]
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| Page. NO
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1 online resource
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| ISBN
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3319765175
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: 9783319765174
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3319765167
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9783319765167
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Intro; Contents; Notes on Contributors; List of Figures; List of Tables; 1: Practices in Servitization; 1.1 Introduction; 1.2 Servitization as a Concept; 1.3 Product-Service Systems; 1.4 Servitization and Performance; 1.5 Failures in Servitization; 1.6 Servitization as a Changing Landscape; 1.7 Theoretical Approaches Related to Servitization; 1.8 Servitization-as-Practice; 1.9 Introduction to the Chapters; References; Part I: Diagnosing Servitization; 2: Are You Ready for Servitization? A Tool to Measure Servitization Capacity; 2.1 Introduction; 2.2 Theory
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2.2.1 Service Development2.2.2 Service Deployment; 2.2.3 Service Orientation; 2.3 A Tool to Measure Servitization Capacity; 2.3.1 The Tool; 2.3.2 Case Examples; 2.4 Managerial Conclusions; References; 3: Measuring Servitization; 3.1 Introduction; 3.2 Theory; 3.2.1 Measures of Current Service Offering; 3.2.2 Measures of Strategic Intent for Future Service Offering; 3.2.3 Measures of Company Service Orientation; 3.2.4 Measures of Service Revenue; 3.3 Framework; 3.4 Managerial Conclusions; References; Part II: Servitization Strategies and Business Models
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4: Business Models in Servitization4.1 Introduction; 4.2 Theory; 4.3 Framework; 4.3.1 Product Business Model; 4.3.2 Service-Agreement Business Model; 4.3.3 Process-Oriented Business Model; 4.3.4 Performance-Oriented Business Model; 4.4 Managerial Conclusions; References; 5: Value Constellations in Servitization; 5.1 Introduction; 5.2 Meta-Modeling Servitization; 5.2.1 Servitization and Evolving Value Constellations; 5.2.2 A Framework of Generic Value Constellations; 5.2.3 The Pattern of Servitization; 5.3 The Value Constellations; 5.3.1 Products with Limited Support
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5.3.2 Installed and Supported Products5.3.3 Complementary Services; 5.3.4 Product-Oriented Solutions; 5.3.5 Systems Leasing; 5.3.6 Operating Services; 5.3.7 Managed Service Solutions; 5.3.8 Total Solutions; 5.4 Managerial Conclusions; References; 6: Business Model Innovation: A Process Model and Toolset for Servitizing Industrial Firms; 6.1 Introduction; 6.2 Theory; 6.3 The Business Model Innovation Process; 6.3.1 BM Idea Generation; 6.3.2 Future State Definition; 6.3.3 Gap Analysis; 6.3.4 Actions Definition; 6.4 BMI Process and Toolkit Application: ULMA Forklift Trucks
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6.5 Managerial ConclusionsReferences; 7: Servitization through Product Modularization in Consumer Goods Manufacturing Companies; 7.1 Introduction; 7.2 Theory: Servitization and Modularization; 7.3 Framework; 7.3.1 Definition of the Value Proposition; 7.3.2 Delineation of Changes to the Current Company Organization; 7.3.3 Design of Mechanisms for Value Capture; 7.3.4 Case Study; 7.4 Managerial Conclusions; References; 8: Value-Scope-Price: Design and Pricing of Advanced Service Offerings Based on Customer Value; 8.1 Why It is Difficult to Price and Scope in Product-Service Systems
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| Abstract
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This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.
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| Subject
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Customer services.
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Industrial management.
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Manufacturing industries.
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Production management.
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BUSINESS ECONOMICS-- Industrial Management.
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BUSINESS ECONOMICS-- Management Science.
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BUSINESS ECONOMICS-- Management.
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BUSINESS ECONOMICS-- Organizational Behavior.
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Customer services.
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Industrial management.
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Management of specific areas.
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Manufacturing industries.
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Production management.
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Research development management.
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| Dewey Classification
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658.8/12
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| LC Classification
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HD9720.5
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TS155.K64 2018
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| Added Entry
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Baines, Tim
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Bigdeli, Ali Z.
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Kohtamäki, Marko
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Rabetino, Rodrigo
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