| Document Type
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BL
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| Record Number
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871611
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| Main Entry
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Nikolova, Natalia.
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| Title & Author
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The Client-Consultant Relationship in Professional Business Service Firms
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| Publication Statement
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Wiesbaden :: Gabler,, 2019.
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| Series Statement
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Edition KWV Ser.
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| Page. NO
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1 online resource (334 pages)
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| ISBN
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3658243767
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: 9783658243760
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9783658243753
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| Notes
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3. Cultural relations
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| Contents
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Intro; Foreword; Preface; Contents; Figures; Tables; A. Introduction; I. Problem and Aim; II. Structure and Contents; B. Conceptual foundations; I. Definitions and concepts; 1. Professional business services; 1.1 Norm-oriented approach; 1.2 Structure-oriented approach; 1.3 Pragmatic approach; 1.4 Work -- or knowledge-oriented approach; 2. Management consulting; 2.1 Management consulting' status as a profession; 2.2 Attributes of management consulting services; 2.2.1 Temporary service; 2.2.2 High degree of personal judgment by the service provider; 2.2.3 High intensity of interaction
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2.2.4 High intangibility of services2.2.5 A critical discussion of the attributes of consulting services; 2.3 Consulting success; 3. Summary; II. A systemic framework for the analysis of client-consultant relationships; 1. A systemic perspective of client-consultant teams; 2. Attributes of clients and consultants; 2.1 Cognitive attributes; 2.2 Motivational attributes; 2.3 Interactive attributes; 3. (Immediate) environment / Context of project assignments; 3.1 A general problem typology; 3.1.1 Exact and inexact problems; 3.1.2 Routine and innovative problems
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3.2 A problem typology of client-consultant projects3.2.1 Simple routine / low interaction / efficiency problems; 3.2.2 Complex routine / moderate-interaction / experience problems; 3.2.3 Innovative / high-interaction / creativity problems; 3.3 Trends within the immediate environment; 3.4 Organizational field of management knowledge production and dissemination; 3.4.1 Consulting companies; 3.4.2 Client organizations; 3.4.3 Business schools; 3.4.4 Publishing companies; 4. Structural relations; 4.1 Cultural relations; 4.1.1 The coupling of cultural and economic relations
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3.2 Knowledge transfer and creation4. Power relations; 5. Nature of professional business services; 6. Attributes of clients and consultants; 7. Discussion; 7.1 Contributions; 7.2 Shortcomings; 8. Summary; III. The reflective practitioner model; 1. Introduction; 2. Context; 3. Cultural relations; 3.1 Nature of knowledge; 3.2 Knowledge transfer and creation; 4. Power relations; 5. Nature of professional business services; 6. Attributes of clients and consultants; 7. Discussion; 7.1 Contributions; 7.2 Shortcomings; 8. Summary; IV. The critical model; 1. Introduction; 2. Context
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4.1.2 Task-specific and task-related knowledge4.1.3 Cultural relations: theoretical conceptions of knowledge; 4.2 Economic relations; 4.3 Political relations; 4.3.1 Formal political structure; 4.3.2 Types of political relations; 4.3.3 Power relations: theoretical conceptions of power; 4.4 Social mechanisms for integrating and coordinating of cultural production; 4.5 Relations with the environment; 5. Summary; C. Established models of the client-consultant interaction; I. Introduction; II. The expert model; 1. Introduction; 2. Context; 3. Cultural relations; 3.1 Nature of knowledge
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| Subject
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Business consultants.
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Consulting firms-- Management.
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Customer relations.
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Business consultants.
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Consulting firms-- Management.
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| Subject
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Customer relations.
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| Dewey Classification
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658.8/12
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| LC Classification
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HD28-70HD9980-9990
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HD69.C6
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