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" Supervision of police personnel / "
Nathan F. Iannone, Inspector (Ret.), Los Angeles Police Department, Professor Emeritus, Fullerton College, Fullerton, California, Marvin D. Iannone, Chief of Police (Ret.), Beverly Hills, California, Assistant Chief of Police (Ret.), Los Angeles Police Department, Jeff Bernstein, President, Bernstein and Associates, Sergeant (Ret.), Miami Beach Police Department.
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BL
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| Record Number
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872662
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| Main Entry
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Iannone, N. F.
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| Title & Author
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Supervision of police personnel /\ Nathan F. Iannone, Inspector (Ret.), Los Angeles Police Department, Professor Emeritus, Fullerton College, Fullerton, California, Marvin D. Iannone, Chief of Police (Ret.), Beverly Hills, California, Assistant Chief of Police (Ret.), Los Angeles Police Department, Jeff Bernstein, President, Bernstein and Associates, Sergeant (Ret.), Miami Beach Police Department.
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| Edition Statement
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Eighth edition.
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| Publication Statement
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Boston :: Pearson,, [2014]
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| Page. NO
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xviii, 335 pages :: illustrations ;; 24 cm
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| ISBN
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0132973820
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: 9780132973823
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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1. The supervisor's role -- Supervisory position -- Technical and supervisory competence -- Organizational knowledge -- Basic supervisory responsibilities -- Transition from officer to supervisor -- 2. The supervisor's function in organization, administration, and management -- Administrative functions -- Basic organizational structures -- Division of work -- Unity of command -- Span of control -- Delegation -- The exception principle -- Delegation of staff projects -- 3. Leadership, supervision, and command presence -- Resistance to leadership training -- Development of leadership ability -- Types of leaders -- Situational leadership -- Transformational leadership and empowerment -- Selection of a leadership style -- Command presence and leadership -- Elements of leadership -- Motivation of employees -- Situational analysis and self-appraisal -- Leadership characteristics -- Personality of a leader -- Human relations and leadership -- Knowledge of subordinates -- Supervision of the marginal employee -- Order giving -- Decision making -- Drawing of conclusions -- Moderation in supervision -- Fraternization -- Example setting -- Women supervisors -- Supervising a diverse workforce -- Supervising the multigenerational workforce -- Avoidance of gender bias and harassment -- Symptoms of leadership failure -- Leadership issues in community policing -- 4. The training function : problems and approaches to the in-structional process -- Importance of training -- Instruction as a supervisory responsibility -- Need for training -- Principles of learning -- Learning process variables -- Learning patterns -- Instructional goals and specific objectives -- Analysis of job tasks and material selection -- Lesson plan -- Learning by association -- Five steps of teaching -- General problems affecting teaching method -- Common causes of teacher ineffectiveness -- Teaching methods -- Staff meetings -- Use of questions -- Use of teaching aids -- 5. Interpersonal communications -- Cultural, environmental, and psychological factors -- Processes of communications -- Barriers to effective communications -- Overcoming communication barriers -- Characteristics of communications -- Types of communications -- Written communications -- Email -- Effectively managing your email -- Manuals : orders -- Briefing -- Proofreading and editing -- Typical deficiencies in writing.
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6. Principles of interviewing -- Interrogation versus interview -- Major functions of the interview -- Preparation for an interview -- Conducting an interview -- Elimination of bias -- Confidential agreements -- Advice giving -- Psychological reactions in the interview -- Types of personnel interviews -- Recording of results -- Evaluation of results -- Causes of unsuccessful interviews --- 7. Some psychological aspects of supervision -- Drives, satisfactions, and needs -- Inferiority complex -- Catharsis -- Fixation and regressive behavior -- Supervisory problem : the frustrated employee -- Nature of frustration -- Barriers causing frustration -- Frustration and performance -- Some common reactions to frustrations -- Frustration prevention -- Relief for frustration : some commonsense approaches -- 8. Special problems in counseling and remediation -- Nature of problem drinking -- Development and symptoms of problem drinking -- Some options in treating the problem drinker -- Counseling for the problem drinker -- Emotional and personal problems -- Counseling for the emotionally troubled subordinate -- Management and remediation of emotional distress -- 9. Employee dissatisfaction and grievances -- Dissatisfaction with work environment -- Inept supervisory practices -- Misunderstandings of policies -- Rules, and procedures -- Management failures -- Supervisory influence on non-job-related employee behavior -- Recognition of employee dissatisfaction -- supervisory approaches to employee dissatisfaction -- Employee grievances -- Working with unions -- 10. Discipline : principles, policies, and practices -- Forms of discipline -- Adverse effects of punishment -- Detection of problem employee behavior -- Requisites of punishment -- Discipline by example -- Upward discipline -- Interdependence of discipline, morale, and esprit de corps -- Reversals of administrative actions -- Results of unsustained disciplinary actions -- complaint investigation policy -- Vicarious liability -- Coroner's transcripts -- 11. Personnel complaint investigation procedures and techniques -- Case preparation -- Sources of complaints -- Non-job related misconduct -- Observed infractions -- Complaint types -- Recording of complaints -- complaint investigation -- Procedural due process requirements -- Reporting procedures -- Classification of complaint investigations -- Discipline and the news media -- Disposition of complaints -- Disciplinary failures -- 12. Personnel evaluation systems standards and methods -- Objectives of evaluation systems -- A case for evaluation systems -- Causes of evaluation system failures -- Gathering and recording of performance data -- Rating traits -- Performance standards -- Rating criteria -- Rating standards -- Rater characteristics -- Common rating errors -- Validity and reliability of ratings -- Evaluation period -- Rating methods -- Discussion of rating with employee -- 13. Tactical deployment of field forces -- Supervisory responsibilities in unusual occurrences -- Basic procedures for unusual occurrences -- Operational guidelines for unusual occurrences -- Barricaded persons -- Hostages -- Operating procedures in hostage and barricaded suspect cases -- Civil disorder : minor unlawful assemblies -- Civil disorder : major disturbances -- Labor disputes -- Disaster control -- Chemical, biological, or radiological attack -- Aircraft crashes -- Bomb threats -- Major fires -- Area searches -- Missing children -- Wanted persons -- Department of Homeland Security initiatives.
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| Subject
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Police administration-- United States.
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| Subject
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Police-- Supervision of-- United States.
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| Subject
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Police administration.
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| Subject
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Police-- Supervision of.
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United States.
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| Dewey Classification
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363.2/20973
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| LC Classification
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HV7936.S8I2 2014
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| Added Entry
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Bernstein, Jeff,1953-
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Iannone, Marvin D.
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