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BL
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| Record Number
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874920
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| Main Entry
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Ross, Karyn.
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| Title & Author
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How to Coach for Creativity and Service Excellence : : a Lean Coaching Workbook.
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| Publication Statement
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Milton :: Productivity Press,, 2019.
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| Page. NO
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1 online resource (187 pages)
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| ISBN
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0367136562
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: 0429436939
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: 0429792433
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: 0429792441
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: 042979245X
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: 1138480630
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: 9780367136567
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: 9780429436932
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: 9780429792434
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: 9780429792441
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: 9780429792458
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: 9781138480636
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9780367136567
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9781138480636
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| Notes
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Day 15: Leveling: It's Not All Random
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| Contents
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Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Acknowledgements; Introduction; Why a Creativity/Coaching/Lean-in-Services Workbook; Day 1: The Basics; Lean in Services: No Customer Ever Wants to Hear the Words 'I Can't'; Creativity: You are Creative! (Oh Yes You Are!); Coaching: Let's Get Started!; Day 2: It All Starts with Purpose; Lean in Services: What's Your Purpose?; Creativity: Defining Creativity; Coaching: Always Remember: The People You Coach are Human Beings!; Day 3: A Vision Gives Us Something to Strive Towards!
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Day 12: Flow: Building in Quality at the SourceLean in Services: Effective Leads to Efficient; Creativity: No Idea is Too Crazy!; Coaching: Discipline Leads to Stamina; Day 13: Flow: Minimizing Interruptions and Disruptions; Lean in Services: You CAN Minimize Interruptions; Creativity: Why Asking Why? Improves Creativity; Coaching: Asking Why to Dispel Assumptions in Coaching; Day 14: Flow: Eliminating Waste; Lean in Services: Unevenness, Overburden and the 7 Wastes; Creativity: Draw First, Ask Questions Later; Coaching: Half Way There -- Time to Check In!
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Day 6: Creating Peak Services vs Simply Solving ProblemsLean in Services: The Peak Services Model; Creativity: 'Invention is the Mother of Necessity'; Coaching: Each Next Step Should be Challenging; Day 7: Start with What Should be Happening (The Target); Lean in Services: What Should be Happening from Our Customer's Point of View; Creativity: Synthesis; Coaching: Nurture is Just as Important as Challenge; Day 8: Do You Really Know What is Going On? (Actual); Lean in Services: Get out of the Office and 'Go See'; Creativity: Drawing it Out; Coaching: 'Seeing' Thinking
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Day 9: Make What's Going on Visible!Lean in Services: Current State Diagramming; Creativity: Asking Open-Ended Questions Stimulates Creativity; Coaching: Listening with Open Ears, Open Eyes, Open Mind and an Open Heart; Day 10: Mind the Gap!; Lean in Services: The Problem Equation; Creativity: Making Leading and Lagging Indicators Visible; Coaching: Make Sure YOU See the Gap Too!; Day 11: Striving for Single-Piece Flow in Service Processes; Lean in Services: What Flow Looks Like in Services; Creativity: Uncovering the Hidden 'I Can't's'; Coaching: Developing Discipline
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Lean in Services: A Vision of Service ExcellenceCreativity: The Limitations of 'Either/Or' Thinking; Coaching: Setting Up Your Coaching Structure and Cadence; Day 4: Service is About People!; Lean in Services: What Do Each of Our Customers Value as Human Beings?; Creativity: Using 'And' Thinking to Expand Our Possibilities; Coaching: Preparing for Your First Coaching Session; Day 5: The Challenge of Circular Value Streams; Lean in Services: When Customers are Suppliers; Creativity: Divergent Thinking; Coaching: Deciding on the Next Step
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| Abstract
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How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader's 'coach'. As the reader 'works' their way through the book, they will reclaim their creativity, learn Karyn's tried-and-true 15-minute a day coaching approach and adapt lean principles, practices and tools to their particular service organization. As an internationally acclaimed lean consultant, highly experienced coach and coauthor of The Toyota Way to Service Excellence, Karyn Ross is often asked to help service organizations that are struggling to translate lean principles into the sustainable practices that will meet their - and their customers' - unique needs, now and for the long-term. Over the years, Karyn has found that the best way for organizations to overcome this struggle is to develop a network of coaches who can help people at all levels: " Learn by 'doing'. Changing what we do - and seeing the different result - changes how we think, not the opposite! " Adapt lean in a way that makes sense for their service organization. Lean practitioners working in service organizations may have difficulty adapting lean manufacturing practices to meet the special 'people' considerations found in services." Practice continuously to make a habit. Coaching helps people develop the discipline and stamina needed to turn new behaviors into habits. That's the beauty of this book! It functions as the reader's personal 'coach', guiding them through the daily practice required to make new behaviors (and the resulting new thinking) a habit, so that they can coach their organization to success!
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| Subject
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Creative ability.
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Employee motivation.
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Lean manufacturing.
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Teams in the workplace.
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BUSINESS ECONOMICS-- Industries-- Manufacturing Industries.
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BUSINESS ECONOMICS-- Production Operations Management.
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BUSINESS ECONOMICS-- Quality Control.
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Creative ability.
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Employee motivation.
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Lean manufacturing.
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Teams in the workplace.
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| Dewey Classification
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658.3124
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| LC Classification
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HF5549.5.M63
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