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" Managing conflict through communication / "
Dudley D. Cahn, Ruth Anna Abigail.
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BL
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| Record Number
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875995
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| Main Entry
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Cahn, Dudley D.
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| Title & Author
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Managing conflict through communication /\ Dudley D. Cahn, Ruth Anna Abigail.
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| Edition Statement
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Fifth edition.
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| Publication Statement
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Boston, MA :: Pearson Education Inc.,, [2014]
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, ©2014
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| Page. NO
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xii, 324 pages :: illustrations ;; 24 cm
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| ISBN
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0205862136
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: 0205956262
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: 9780205862139
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: 9780205956265
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| Notes
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Ruth Anna Abigail appears as the first named author on the previous edition.
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict.
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| Abstract
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Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
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| Subject
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Conflict (Psychology), Textbooks.
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Conflict management, Textbooks.
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Interpersonal conflict, Textbooks.
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Conflict (Psychology)
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Conflict management.
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Interpersonal conflict.
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| Dewey Classification
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303.6
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| LC Classification
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BF637.I48L85 2014
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| Added Entry
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Abigail, Ruth Anna
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