Evaluating cultural competency and patient satisfaction in an urban dermatology clinic

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" Evaluating cultural competency and patient satisfaction in an urban dermatology clinic "
Wang, Jordan V; Ross, Nicholas; Keller, Matthew

Document Type	:	AL
Record Number	:	924261
Doc. No	:	LA7sv5g42q
Language of Document	:	English
Main Entry	:	Wang, Jordan V; Ross, Nicholas; Keller, Matthew
Title & Author	:	Evaluating cultural competency and patient satisfaction in an urban dermatology clinic [Article]\ Wang, Jordan V; Ross, Nicholas; Keller, Matthew
Title of Periodical	:	Dermatology Online Journal
Volume/ Issue Number	:	23/6
Date	:	2017
Abstract	:	Cultural competency continues to gain increased attention in medicine. Not only does it play a significant role in the delivery of health care and patient outcomes, but it also remains a major determinant of patient satisfaction. This study investigated how patients in an urban dermatology clinic rated their satisfaction with cultural competency. Compared to White patients, satisfaction scores were greater for Hispanic or Latino patients and less for Asian patients, while there was no significant difference for Black or African American patients. There were clear differences in patient satisfaction rates of various dimensions of cultural competency. A follow-up study with a larger sample size is needed for closer examination into the conclusions.