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" What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments "
Sharp, Brian; Johnson, Jordan; Hamedani, Azita G.; Hakes, Emilia B.; Patterson, Brian W.
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AL
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| Record Number
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932815
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LA81g3f0fw
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| Language of Document
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English
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| Main Entry
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Sharp, Brian; Johnson, Jordan; Hamedani, Azita G.; Hakes, Emilia B.; Patterson, Brian W.
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| Title & Author
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What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments [Article]\ Sharp, Brian; Johnson, Jordan; Hamedani, Azita G.; Hakes, Emilia B.; Patterson, Brian W.
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| Title of Periodical
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Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
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| Volume/ Issue Number
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20/3
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| Date
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2019
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| Abstract
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Introduction: Most emergency departments (ED) use patient experience surveys (i.e., Press Ganey) that include specific physician assessment fields. Our ED group currently staffs two EDs – one at a large, tertiary-care hospital, and the other at a small, affiliated, community site. Both are staffed by the same physicians. The goals of this study were to determine whether Press Ganey ED satisfaction scores for emergency physicians working at two different sites were consistent between sites, and to identify factors contributing to any variation.
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