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" Demographic, Operational, and Healthcare Utilization Factors Associated with Emergency Department Patient Satisfaction "
Morgan, Matthew W.; Salzman, Joshua G.; LeFevere, Robert C.; Thomas, Avis J.; Isenberger, Kurt M.
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AL
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| Record Number
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933537
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LA96k2j2q0
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| Language of Document
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English
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| Main Entry
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Morgan, Matthew W.; Salzman, Joshua G.; LeFevere, Robert C.; Thomas, Avis J.; Isenberger, Kurt M.
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| Title & Author
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Demographic, Operational, and Healthcare Utilization Factors Associated with Emergency Department Patient Satisfaction [Article]\ Morgan, Matthew W.; Salzman, Joshua G.; LeFevere, Robert C.; Thomas, Avis J.; Isenberger, Kurt M.
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| Title of Periodical
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Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
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| Volume/ Issue Number
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16/4
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| Date
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2015
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| Abstract
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Introduction: The primary aim of this study was to determine which objectively-measured patient demographics, emergency department (ED) operational characteristics, and healthcare utilization frequencies (care factors) were associated with patient satisfaction ratings obtained from phone surveys conducted by a third-party vendor for patients discharged from our ED.
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