|
" Customer service training / "
Maxine Kamin.
| Document Type
|
:
|
BL
|
| Record Number
|
:
|
945965
|
| Doc. No
|
:
|
b700335
|
| Main Entry
|
:
|
Kamin, Maxine.
|
| Title & Author
|
:
|
Customer service training /\ Maxine Kamin.
|
| Publication Statement
|
:
|
Oxford :: Pergamon Flexible Learning,, 2006.
|
| Series Statement
|
:
|
The trainer's workshop series
|
| Page. NO
|
:
|
1 online resource (xv, 204 pages) :: illustrations.
|
| ISBN
|
:
|
0080455816
|
|
|
:
|
: 0750663634
|
|
|
:
|
: 9780080455815
|
|
|
:
|
: 9780750663632
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references.
|
| Contents
|
:
|
The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom Line; Assessments; Learning Activities; Optional Learning Activities.
|
| Abstract
|
:
|
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: .create fantastic customer service to meet your specific needs .raise the bar for service excellence .become a more effective and efficient facilitator .ensure training is on target and gets results "This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service." Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includes a companion CD-ROM.
|
| Subject
|
:
|
Customer services.
|
| Subject
|
:
|
Employees-- Training of.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Customer Relations.
|
| Subject
|
:
|
Customer services.
|
| Subject
|
:
|
Employees-- Training of.
|
| Dewey Classification
|
:
|
658.812
|
| LC Classification
|
:
|
HF5415.5.K36 2006
|
| |