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" Crisis management in the tourism industry / "
Dirk Glaesser.
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BL
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| Record Number
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946768
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| Doc. No
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b701138
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| Main Entry
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Glaesser, Dirk.
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| Title & Author
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Crisis management in the tourism industry /\ Dirk Glaesser.
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| Edition Statement
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2nd ed.
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| Publication Statement
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Oxford ;Burlington, MA :: Butterworth-Heinemann,, ©2006.
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| Page. NO
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x, 270 pages :: illustrations ;; 25 cm
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| ISBN
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0750665238
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: 9780750665230
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| Notes
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Previous edition: 2003.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 245-259) and index.
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| Contents
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1. Tourism in a changing world -- 2. The basics of crisis management -- 3. Crises' spheres of activity -- 4. Methods of analysis and prognosis -- 5. Strategic measures of crisis management -- 6. Crisis planning and organizational measures -- 7. Crisis management instruments -- 8. The future of crisis management.
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| Abstract
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Crisis management in the tourism industry aims to ilustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction to national and international crises, in order for the businesses involved to be more prepared for such events.
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| Subject
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Crisis management.
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Financial crises.
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Tourism-- Management.
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Crises financières.
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Gestion de crise.
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| Subject
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Tourisme-- Gestion.
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Crisis management.
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Crisis management.
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Financial crises.
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Financial crises.
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Tourism-- Management.
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Tourism-- Management.
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| Dewey Classification
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338.4791
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| LC Classification
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G155.A1G4863 2006
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