| Document Type
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BL
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| Record Number
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946920
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| Doc. No
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b701290
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| Main Entry
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Thomas, Ann,1951-
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| Title & Author
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101 activities for delivering knock your socks off service /\ Performance Research Associates ; Ann Thomas and Jill Applegate.
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| Publication Statement
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New York :: American Management Association,, ©2009.
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| Page. NO
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1 online resource (xiv, 367 pages) :: illustrations
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| ISBN
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0814414451
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: 9780814414453
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0814414443
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9780814414446
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Abstract
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Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and em.
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| Subject
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Customer relations-- Management.
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Customer services.
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BUSINESS ECONOMICS-- Customer Relations.
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| Subject
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Customer relations-- Management.
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| Subject
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Customer services.
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| Dewey Classification
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658.8/12
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| LC Classification
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HF5415.5.T477 2009eb
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| Added Entry
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Applegate, Jill.
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| Added Entry
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Performance Research Associates.
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| Parallel Title
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One hundred one activities for delivering knock your socks off service
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